Privacy Policy

Quick Reference Links

1. Who is IDT911 and what do we do?
2. How Does IDT911 Approach Data Collection?
3. What role do the U.S./E.U. Privacy Shield and U.S./Switzerland Safe Harbor program play in IDT911’s approach to privacy and data collection?

4. What Kind of Personal Information Does IDT911 Collect?
5. Does IDT911 Share Personal Data with Third Parties?
6. What Are IDT911’s Policies Regarding Website Privacy, Specifically the Use of Cookies and Web Tracking Mechanisms?
7. What are IDT911’s Policies Regarding Transfer of E.U. Employee Data to the U.S.?
8. Where can I go for any additional questions or inquiries around IDT911 policies that have not been answered or provided here?

1. Who is IDT911 and what do we do?

This policy applies to all IDT911 entities including IDT911 LLC (US), Cyber Claims 911 LLC (US), IDT911 Consulting LLC (US), IDT911 Inc. (Canada), IDT911 Ventures Limited (Ireland), IDT911 Limited (UK), IDT911 Pty Ltd (Australia). All of the above companies shall be collectively referred to in this policy as “IDT911.”

IDT911 provides identity management services including identity monitoring services and resolution of identity fraud and account takeover situations for consumers and individuals. Our services are provided on an institutional basis and are not available direct to to the public. This means that services are made available to the public and to you through insurance providers, financial institutions, employee benefits providers and other entities that have paid us to be able to refer individuals like you to IDT911 for assistance with your fraud or identity theft situation.

 

2. How Does IDT911 Approach Data Collection?

IDT911's policies are to inform you any time we may be about to collect any personal information about you, regardless of whether it is online, in person or over the telephone. This means that any time you are asked to reveal personal information about yourself to IDT911 or to an IDT911 affiliate, we'll always do our best to inform you:

  • why we need to collect the information;
  • what we intend to do with it;
  • who, if anybody, we intend to share it with and why.

At that time, we will give you the option to either:

  • affirmatively consent to that collection of information and proceed with providing it to us for its intended purpose to redeem a service or product; or
  • stop what you are doing and discontinue providing us with that information at the risk that the relevant service or product may not be able to be provided to you.

 

3. What role do the U.S./E.U. Privacy Shield and U.S./Switzerland Safe Harbor program play in IDT911’s approach to privacy and data collection?

European Union Residents and U.S./E.U. Privacy Shield details

IDT911 is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission as well as any of the applicable data protection/privacy authorities in all relevant jurisdictions it serves. IDT911 points out that it would be liable for cases of onward transfers of Privacy Shield data to third parties. IDT911 complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. IDT911 has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield Principles, IDT911, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact IDT911, LLC. For prompt service submit your inquiry or complaint via E-mail to:

IDT911 Chief Privacy Officer and Custodian of Personal Records (Records@IDT911.com) or if you would rather send your inquiry or complaint via standard mail/post to the nearest IDT911 offices:

  • United States Mailing address: 7580 N Dobson Rd, Suite 201 Scottsdale, AZ 85256 USA
  • Canada Mailing address: 1080 Côte du Beaver Hall, Suite 700, Montreal, Quebec H2Z 1S8 Canada
  • United Kingdom Mailing address: 10 John Street, London WC1N 2EB United Kingdom
  • Ireland/E.U. Mailing address: 2B Galway Technology Centre, Mervue Business Park, Mervue, Galway, Ireland

IDT911, LLC has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. In certain circumstances you have a right to invoke binding arbitration as a last resort in resolving your issues.

Swiss Residents and U.S./Swiss Safe Harbor Details

IDT911 is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission as well as any of the applicable data protection/privacy authorities in all relevant jurisdictions it serves. IDT911 points out that it would be liable for cases of onward transfers of US-Swiss Safe Harbor data to third parties. IDT911 complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. IDT911 has certified that it adheres to the U.S.-Swiss Safe Harbor Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. If there is any conflict between the policies in this privacy policy and the U.S.-Swiss Safe Harbor program, U.S.-Swiss Safe Harbor Principles shall govern. To learn more about the US-Swiss Safe Harbor program, and to view our certification page, please visit http://2016.export.gov/safeharbor/swiss/

In compliance with the US-Swiss Safe Harbor Principles, IDT911, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss individuals with inquiries or complaints regarding this privacy policy should first contact IDT911, LLC. For prompt service submit your inquiry or complaint via E-mail to:

IDT911 Chief Privacy Officer and Custodian of Personal Records (Records@IDT911.com) or if you would rather send your inquiry or complaint via standard mail/post to the nearest IDT911 offices:

  • United States Mailing address: 7580 N Dobson Rd, Suite 201 Scottsdale, AZ 85256 USA
  • Canada Mailing address: 1080 Côte du Beaver Hall, Suite 700, Montreal, Quebec H2Z 1S8 Canada
  • United Kingdom Mailing address: 10 John Street, London WC1N 2EB United Kingdom
  • Ireland/E.U. Mailing address: 2B Galway Technology Centre, Mervue Business Park, Mervue, Galway, Ireland

IDT911, LLC has further committed to refer unresolved privacy complaints under the U.S.-Swiss Safe Harbor Principles to BBB SWISS SAFE HARBOR, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

 

4. What Kind of Personal Information Does IDT911 Collect?

IDT911 collects limited information from website visitors as is described in more depth in the What Are IDT911’s Policies Regarding Website Privacy, Specifically the Use of Cookies and Web Tracking Mechanisms? section of this policy.

In your relationship with IDT911 you are the Data Controller. IDT911 provides identity theft, fraud remediation, security breach notification, identity monitoring and other support services to individuals (hereinafter referred to collectively as ‘consumer services’) via their employer, insurance provider, financial institution or other third party business. IDT911 does not solicit business directly from any individuals as it is a business-to-business entity.

However, if you you have been referred to IDT911 for any consumer services IDT911 may collect any relevant information needed to assist you with enrollment in services, fulfillment of identity monitoring or fraud remediation case management. The types of information we may collect to assist you may include but is not limited to: name; address; government issued ID numbers (Social Security Numbers, Social Insurance Numbers, National Insurance Number, Passport Number, etc.); compromised or fraudulent financial or other account information; tax information; or any other information necessary to assist you with the consumer services you have chosen to utilize through IDT911.

Please note that any and all information collected is provided directly by you during interviews with a case manager or during the online or telephone enrollment process. The information provided by you to IDT911 may be used to help populate letters and fraud victim affidavits and documents provided to you to sign and execute accordingly. You are in control of any ‘sharing’ of this information with third parties by IDT911. This sensitive and personal information in the form of letters and communications would be sent by you directly to law enforcement, fraud departments, collection agencies, regulators, attorneys and/or any other necessary third parties required to help resolve your fraud or identity theft situation.

IDT911 also provides special monitoring services including cyber monitoring and credit monitoring in both the U.S. and certain limited markets outside of the U.S. These special monitoring services are provided to help you detect fraudulent activity on your personal accounts as well as track the use of your account information and personal information by fraudsters and criminals. In certain situations in order to sign up for these services you may be asked to provide certain personal information. This information is used to (1) verify your identity for security purposes and (2) for IDT911 to know what information you want us to monitor for fraud and other illicit uses. Examples of data you may want to monitor could include account numbers or government issued ID numbers. Any information being monitored by you would have to be provided by you to IDT911.

IDT911 collects information from its employees in connection with our employer-employee relationship. This information is limited to information necessary to pay our employees, provide them with benefits and to comply with tax and other government reporting requirements applicable in each jurisdiction. For additional information on E.U. Employee data transfers and privacy please refer to the section in this policy with the heading “What are IDT911’s Policies Regarding Transfer of E.U. Employee Data to the U.S.?

IDT911 acknowledges the individual’s right to access their personal data. If you haven't provided us with information about yourself in the past, we don't have information about you. However, if you have provided information to IDT911 and would like to know what information we currently have about you, feel free to contact IDT911's custodian of personal records to provide you with access to any information IDT911 has about you. In addition, should you note any inaccuracies in the information we have about you, you have a right to correct that information or to even have the information deleted.

IDT911 may be required to disclose an individual’s personal information in response to a lawful request by public authorities including but not limited to meeting national security or law enforcement requirements and/or requests.

 

5. Does IDT911 Share Personal Data with Third Parties?

In your relationship with IDT911 you are the Data Controller. You have full control of what information, if any you provide about yourself to IDT911. However, in our efforts to service you IDT911 may utilize 3rd party vendors or agents and their solutions to provide you with certain services and support. While most services and the data collected in carrying out that service is managed in house by IDT911, some services must be provided by outside vendors. These limited situations are when IDT911 is required to share data in order to help provide these services.

For instance if you were to be offered or provided any special monitoring services including cyber monitoring and/or credit monitoring which is available in both the U.S. and certain limited markets outside of the U.S., specific information such as that used (1) to verify your identity for security purposes and/or (2) specific information or data you may want to monitor including but not limited to account numbers or government issued ID numbers; that information would be shared with relevant IDT911 services vendors to provide you with this monitoring. IDT911 limits the purposes of this sharing with its vendors to providing the monitoring service they were contracted to provide. That data is not shared for marketing or resale purposes by our vendor(s) and any such activity would be a violation of IDT911’s agreements with any such vendor(s).

IDT911 offers individual’s an opportunity to opt-out of having their data shared with third parties by simply not signing up for monitoring and other services that, by definition, involve the sharing of personal information with third parties. Individuals are presented at time of sign up with the request for them to provide and submit this personal information to be verified and monitored as part of the service. The request is in response to them redeeming a service with the understanding that the basis for the services involves sharing of this information individuals can opt out of this sharing by simply not enrolling in these services.

IDT911 does not share or sell any of the personal information provided to IDT911 with any third party organizations for the purposes of marketing or further reselling of your data. Information is only shared if necessary to provide you services.

 

6. What Are IDT911’s Policies Regarding Website Privacy, Specifically the Use of Cookies and Web Tracking Mechanisms?

IDT911 may collect limited personal information from visitors to its website including IP Addresses and may use cookies or other means to do so. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. IDT911 uses cookies on all of its websites. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Further information about the cookies used by IDT911 is provided below using cookie categories based on classifications presented in the International Chambers of Commerce (ICC) Cookie Guide.

Category 1: Strictly necessary cookies. These cookies are essential to allow us to provide services that you have requested.
Category 1 cookies used by IDT911 Websites:
Login status – To identify you as being logged in to our website.
Load balancing – Cookies may be used to distribute traffic across our web servers – to ensure that our websites perform well and give you the best possible experience.
User subscription data – Subscription cookies allow us to ensure that you can access resources that you have registered for.

Category 2: Performance cookies. These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. The information collected by these cookies is aggregated, so these cookies don’t collect information that identifies individual visitors. The information collected is anonymous and is only used to improve the way our website works.
Web analytics – Web analytics cookies are used to improve the design and user experience of our website by providing statistics on site usage and pages visited.
Embedded videos – Most videos on IDT911 websites are hosted on Vimeo and YouTube. These sites use cookies to collect video statistics and improve site experience. Please review those provider’s privacy policies for more information on their cookie use.

Category 3: Functionality cookies. These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more relevant features.
Category 3 cookies used by IDT911 websites:
User preferences – Preference cookies remember settings you’ve applied to this site such as layout, default views, search filters.
Login information – Login cookies may be used to communicate your login details across pages of this website. This data is encrypted and not shared with third parties. User profile data – Email addresses, address and contact information. IDT911 uses a third party solution to collect this information for IDT911 and IDT911 purposes only. The user profile data collected by IDT911 is collected by Marketo on IDT911’s behalf and is provided directly to IDT911. This data is not shared with third parties and is used to better provide additional services like newsletters and use of user specific online tools and resources.

 

7. What are IDT911’s Policies Regarding Transfer of E.U. Employee Data to the U.S.?

IDT911 has employees that are citizens of European Union countries and respects the unique privacy and data protection rights those employees have under applicable national and E.U. laws and regulations. While IDT911 limits the HR data transferred about its E.U. based employees to the extent possible, some information must be shared between IDT911’s European operations and IDT911’s U.S. operations for those HR related functions that cannot be managed in their respective E.U. countries.

IDT911’s participation in the U.S.-E.U. Privacy Shield Program, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from E.U. member countries to companies in the United States, requires that IDT911 have in place appropriate independent recourse mechanisms (IRMs) for dispute resolution.

IDT911 has consented to work with applicable E.U. Data Protection Authorities (E.U. DPAs) to serve as an IRM for dispute resolution surrounding HR specific data transfer, data protection and privacy disputes. Therefore should your concerns around the transfer or treatment of your personal HR data by IDT911’s U.S. entity not be properly addressed by IDT911’s HR staff or privacy staff, you have the right to access and utilize the E.U. DPAs’ Dispute resolution panel as your IRM for the dispute. IDT911 will adhere to the decisions of the E.U. DPAs’ Dispute resolution panel and IRM.

 

8. Where can I go for any additional questions or inquiries around IDT911 policies that have not been answered or provided here?

IDT911 does it best to provide clear and transparent information and policies around its privacy and data sharing practices. If you have additional questions not covered by this policy please feel free to contact us for more information via E-mail at Records@IDT911.com

PRIVACY POLICY UPDATED on the 27th day of September, 2016

Privacy Policy

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