Fraud Specialist / Fraud Investigator
| Job#: | 107 |
| Date Posted: | Tuesday, April 02, 2013 |
| Job Type: | Full-Time |
| Location: | Scottsdale, Arizona |
| Department: | Fraud Operations |
| Salary: | Commensurate with Experience |
| Benefits: | Full Benefits Package |
Job Description
IDentity Theft
911
is seeking dedicated, hard-working Fraud Specialists and Fraud Investigators to work in our Fraud Operations call center at our Scottsdale headquarters. The ideal candidate will have exceptional customer service skills. Key Responsibilities:
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Provide professional and courteous customer service and expert assistance to victims of identity theft
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Educate and advise victims and potential victims of identity theft
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Conduct phone interviews and compile information regarding identity theft education and resolution
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Analyze information to determine the degree of fraud or identity theft
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Record and detail customer personal information and relevant case notes into database
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Gather, assemble and preserve facts, statements or affidavits and other evidence for use in resolving identity theft issues and claims
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Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
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Maintain current knowledge of all new laws and regulations pertaining to identity theft
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Identify, report, and articulate on current trends and unique customer situations to both internal and external parties
Requirements:
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Minimum 3 yrs. consumer assistance and/or customer service experience (fraud-related experience such as identity theft, credit card, cell phone, mortgage preferred)
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High school diploma
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Proficiency with MS Office (Word, Excel), internet and database navigation
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Excellent written and verbal communication skills
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Empathic listener
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Excellent organizational and multi-tasking skills
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Bias for accuracy and details
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Excellent time management skills
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Strong problem-solving skills
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Able to work independently and in a team environment
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Must pass a thorough background check and drug test
IDentity Theft 911 is the nation’s premier identity theft and data breach management, resolution and education service. The company serves 17 million households across the country and provides fraud solutions for a range of organizations—including Fortune 500 companies, the country’s largest insurance companies, corporate benefit providers, banks and credit unions and membership organizations.